Guilherme Augusto Carniato Francalacci

Professional Summary

A proactive and solutions-driven IT professional with 12+ years of experience in IT operations, UAT support, automation, and infrastructure engineering. Demonstrated success in enhancing system stability, streamlining deployment processes, and fostering collaboration between development, testing, and operations teams. Expertise in CI/CD pipeline support (Jenkins), container management (Portainer), automation scripting (Postman, Java, JavaScript), and AWS cloud environments (EC2, ECR, S3, IAM, CloudWatch). Committed to leveraging DevOps principles to improve operational efficiency, reduce incident rates, and accelerate delivery cycles. Eager to apply a strong technical foundation to a challenging DevOps Support Engineer role.

Areas of Expertise

Technical Skills

Professional Experience

• Edenred Payment Technologies, United Kingdom

  2024 – Present

  UAT Support EngineerDevOps Focus

  Provided operational support for UAT platforms, emphasizing automation, CI/CD pipeline integrity, and environment stability. Actively developed tools and processes to bridge development, testing, and operational workflows, leveraging Jenkins, Portainer, AWS, and scripting.

  • Championed Automation & Self-Service: Designed, built, and deployed an internal self-service portal and suite of tools (Java, JavaScript, HTML, CSS), automating routine tasks for UAT, Project, and Service Management. This reduced manual interventions by support teams by over 90% for specific tasks and cut related ticket volume by ~25%.
  • Enhanced CI/CD Pipeline Reliability: Actively supported and troubleshooted Jenkins deployment pipelines to UAT environments, ensuring consistent and timely delivery of builds, and collaborated with development teams to resolve integration issues.
  • Streamlined Environment Management with Containers: Managed and mitigated issues within Portainer-managed container stacks, improving UAT environment stability and resilience for both on-prem and AWS-hybrid setups.
  • Improved System Observability & Incident Response: Utilized AWS CloudWatch for proactive monitoring of UAT resources on AWS (EC2, ECR), enabling faster incident detection and resolution, and contributed to a 15% reduction in recurring issues through knowledge sharing and documentation.
  • Facilitated Cross-Functional Collaboration: Acted as a key liaison between development, PM/SM, and UAT teams, improving communication for issue resolution and requirement clarification for platform enhancements.

• Edenred Payment Solutions, United Kingdom

  2021 – 2023

  UAT Analyst

  Ensured the quality and timely delivery of new software releases by managing UAT cycles, investigating issues using SQL and Unix, and coordinating with technical teams. Focused on streamlining the testing-to-deployment handover.

  • Optimized UAT Defect Management: Implemented robust issue tracking and resolution processes within UAT, improving the efficiency of defect lifecycle management and providing clearer feedback to development teams.
  • Technical Issue Resolution: Leveraged SQL and Unix commands to investigate and diagnose complex technical issues within test environments, reducing resolution times and supporting smoother UAT phases for 10+ projects.

• Self-Employment, Multiple Countries

  2014 – Present

  ICT Analyst and Developer

  Delivered diverse IT solutions including server administration (Windows/Linux), network deployment, and custom tool development, focusing on automation and operational efficiency for clients.

  • Developed Custom Automation Solutions: Created scripts and small applications to automate client tasks, improving their operational workflows and reducing manual effort.
  • Administered Diverse Server Environments: Managed and maintained Windows and Linux servers for various clients, ensuring high availability and performance.

• Msp Cine Video, Brazil

  2014 – 2019

  IT Field Support & Infrastructure Engineer

  Managed and supported critical IT infrastructure, including servers, networks, and virtualization platforms. Focused on maintaining stability, implementing new solutions, and providing technical support.

  • Maintained High-Availability Infrastructure: Ensured 98% network and server stability for a dynamic media production environment through proactive monitoring and rapid incident response.
  • Implemented Virtualization Solutions: Administered VMware, Hyper-V, and Oracle VirtualBox environments, optimizing resource utilization and improving infrastructure scalability.

Education & Certifications

• AWS Certified Cloud Practitioner – Amazon Web Services (In Progress – Expected July 2025)
• B.S. in Computer Network Technology – FATEC, Brazil | 2018
• B.S. in Marketing and Advertising – UNIP, Brazil | 2015
• A.A.S. in Computing Technology – ETEC, Brazil | 2012
• Cisco CCNA: Routing & Switching – (Multiple Modules) | 2016-2017

Professional Development

Currently Learning: React, Node.js, Python (for scripting & automation), Docker fundamentals

Languages

English: Fluent    Portuguese: Fluent